Privacy Policy

Last updated on Jan 28th, 2026

ABC Company ("the Company," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We collect information that you voluntarily provide to us when you request a quote, book an inspection, or contact us for emergency services. This includes:
  • Contact Information: Name, phone number, email address, and physical property address.
  • Property Details: Foundation type, basement history, and photos of water damage or structural issues.
  • Insurance Information: Policy numbers and adjuster contact details (only if you request our assistance with an insurance claim).
  • Technical Data: IP address and website usage patterns collected via cookies to improve our website experience.

2. How We Use Your Information

We use your information to:
  • Provide accurate waterproofing and foundation repair estimates.
  • Coordinate on-site inspections and service crews.
  • Process payments and issue Lifetime Warranty certificates.
  • Communicate with insurance companies on your behalf (with your explicit consent).
  • Send occasional service reminders or company updates (you may opt-out at any time).

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We only share your data with:
  • Subcontractors: Professional tradespeople (e.g., electricians for sump pump wiring) directly involved in your project.
  • Insurance Providers: When necessary to document damage and facilitate your claim.
  • Legal Requirements: If required by Ontario law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. Physical files are stored securely, and digital data is encrypted. However, no method of transmission over the internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to analyze traffic and customize your experience. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our site.

6. Your Rights and Access

You have the right to:
  • Request access to the personal information we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Request the deletion of your data (subject to our legal requirements for tax and warranty record-keeping).

7. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturers of sump pumps). We are not responsible for the privacy practices or content of those external websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate the most recent revisions.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
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We protect homes across Southern Ontario with expert basement waterproofing, leak repair, and restoration — backed by 15+ years of experience and a lifetime warranty.

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Get In Touch:

[email protected]
+1 (416) 858-4482
Southern Ontario
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